FAQs

Payment:

What Payment Types do you accept?

You can make payments via Amex, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, PayPal, Shop Pay and Visa.

Products & Sizing:

What size do I need?

We’ve done our best to add a detailed size guide specific to each item, this can be found on the product page. This includes the garment measurement in relation to size and the body measurement in relation to size.

What is Pre-order?

As our products are printed on demand, occasionally some of our products will be available to purchase on a pre-order basis. The estimated release date is available on the product page at the time of purchase. Once it gets to this date, we’ll have finished printing the pre-order items and can start dispatching!

Will you be restocking this item?

Since we make our stuff on an on demand basis to reduce any waste and create a more sustainable business model that works for us, if an item hasn’t been as popular as we hoped it would be, we likely won’t be restocking. You can always email us at hi@monstees.co.uk to see how we can help or give you more information.

How do I care for my items?

We recommend washing your tees and hoodies at 40 degrees, then tumble dry on a low heat or use a washing line, whichever works! Please don’t iron directly onto the artwork, if you really want to iron, do so inside out.

Can I purchase an item as a gift?

Aren’t you lovely, of course you can! We have a gift receipt option available at checkout which will remove the pricing from the invoice and you can then send the gift directly to their address.


Orders:

Where is my order?

We’re a small team but we try our best to dispatch your orders as soon as possible. This is usually within 2 - 10 working days of the order being placed. Although, please allow up to 7 working days, as shipping times can vary depending on the courier. Any problems or concerns, please contact us at hi@monstees.co.uk

What do I do if there’s any issue with my order?

We are really sorry for the negative experience! If you are in the situation when you have received an incorrect item, damaged item or item missing from your order please contact us at hi@monstees.co.uk. If you can send us a photo of the incorrect/damaged item (we know you can’t send a picture if it’s missing) this will help us get any issues resolved quicker. We are here to help!

Can I cancel my order?

We’ll be sad, but yes you can. As long as your order has not already been dispatched, just email us at hi@monstees.co.uk. It is required that you contact us before 2pm, otherwise we can’t guarantee we’ll see the email before we do our daily dispatch. Being a small team, we do not have someone available to monitor emails constantly.

How do I make a complaint?

In the unhappy event that you might have an issue and need to air your grievances please contact us at hi@monstees.co.uk and we'll do our very best to turn that frown upside down. 

Shipping & Returns:

Why is my order taking so long?

Since COVID and Brexit, we’re seeing orders can take longer than previous years. If your order doesn not arrive, please let us know so we can submit a missing parcel form with the carrier. We’ll do this as soon as possible, but it is required that we wait 15 working days from dispatch for UK customers before we can replace or refund your order.

Is my order tracked?

We use Royal Mail First Class service by default. In these cases there is no tracking code. If you have paid for Express delivery than Yes! You should receive an email complete with your tracking number once your order has been dispatched. If you don’t just email us at hi@monstees.co.uk and we’ll be happy to get this for you.

How do I make a return?

Please download our returns form first: RETURNS FORM

Don’t have a printer? We appreciate a handwritten note, it’s fine!

Can I exchange?

We are only able to offer exchanges to our UK customers. Please return your item(s) within 30 days of receiving your order. We’ll then get in touch via email once we receive the return to organise the exchange postage fees (this is £3.45 for UK addresses). This fee can be paid via Paypal or bank transfer.

If you have any questions about an exchange, just email us at hi@monstees.co.uk and we’ll do what we can to help!